CMMSAnalystIndependent editorial review

Vendor profile

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Last reviewed November 11, 2025

UpKeep

UpKeep positions itself as a modern, mobile-first CMMS. The product prioritizes a streamlined technician experience and quick time to value, which shows up in our usability scoring. UpKeep leads the category in ease of use, mobile experience, and implementation speed—factors that directly impact technician productivity and organizational ROI.

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Pricing summary

UpKeep discloses pricing for its Starter ($45/user/month) and Professional tiers with clear feature breakdowns. Business Plus moves to custom quotes but keeps implementation fees transparent during sales conversations. The platform offers a free tier for small teams and transparent per-user pricing without hidden fees or surprise charges.

  • Starter$45 user/month
  • Professional$75 user/month
  • Business PlusCustom
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Differentiators

  • Modern UI with high adoption among non-technical technicians
  • AI-powered suggestions for scheduling and parts
  • Extensive customer success resources and 24/7 support

Pros

  • ✓Intuitive interface with minimal onboarding effort
  • ✓Mature mobile apps with offline capabilities
  • ✓Strong automation via AI work order routing
  • ✓Robust API and integrations marketplace

Cons

  • ×Limited native GIS features for utilities
  • ×Advanced analytics module requires premium tier

Best for

  • Teams modernizing from spreadsheets
  • Multi-site operations needing real-time updates
  • Organizations prioritizing mobile-first workflows

Strengths

  • ✓User interface remains consistent across web and mobile with full feature parity
  • ✓Automation suggestions surface next-best actions from historical work orders using AI
  • ✓API access and pre-built integrations reduce IT lift during rollout
  • ✓Native iOS and Android apps with offline sync and barcode scanning
  • ✓Rapid implementation averaging 2 weeks from signup to productive use
  • ✓Built-in AI work order routing and preventive maintenance suggestions

Weaknesses

  • ×Offline functionality is improving but not yet parity with specialist field tools
  • ×Advanced analytics dashboards require an add-on above Professional tiers
  • ×Free tier limits team size and advanced features

Use cases

  • Multi-site maintenance teams seeking centralized coordination
  • Organizations replacing spreadsheets with a structured CMMS
  • Leaders that value automation and predictive suggestions
  • Field service teams requiring mobile-first workflows
  • Small to midsize businesses needing rapid deployment

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Final verdict

A strong overall performer with good usability, mobile features, and automation. Teams requiring advanced analytics or highly specialized offline features may need to evaluate add-ons or alternative platforms.

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